In every organization it is important that all its members must possess likeable qualities. You emphasize the ways that things are similar, rather than the ways they are different. This relationship was stronger than the relationship between job satisfaction and in-role performance.
And in which it is harmful? Participants were asked to indicate their level of agreement using a 7-point scale ranging from "strongly disagree" to "strongly agree. Consequences[ edit ] During the early s, scholars gained real momentum in the area of OCB with regard to empirical research.
Ability to remain calm even when cornered If the client or customer is angry with the employer, the aggression is usually directed toward the "messenger" - the receptionist or the call center agent - as they are the human face or voice of the company.
Howevernot all agreeableness from employees is goodespecially when the situation requires all of them to stick to their own point of view. These antecedents have been analyzed at both the overall and individual OCB levels.
Podsakoff, Ahearne, and MacKenzieas cited in Organ et al. If a person has low self-esteem and not confident about his thinking ability, he likely to fear decision making and may not be able to assert himself in interpersonal relations.
Employers should choose agreeable employees over top performers because an organization prefers employees that are dedicated and committed to the organization. Altruism and general compliance[ edit ] Smith, Organ, and Near first proposed that OCB is composed of altruism and general compliance.
Do you think there is a contradiction between what employers want in employees agreeable employees and what employees actually do best disagreeable employees?
On the other hand, top performers may or may not have agreeable nature. Moreover, a study of CEO and CEO candidates revealed that this contradiction applies to organizational leaders as well. It is with this scale that the authors found results indicating the first two distinct dimensions of OCB: Perhaps everyone wants to hire agreeable people just because everyone likes to be around them.
Examples of items in Smith et al. Low job satisfaction tends to lead to both turnover and absenteeism, whereas high job satisfaction often results in fewer on-the-job accidents and work grievances, less time needed to learn new job-related tasks, and less stress.
Do you seem as if you are trying to win a popularity contest? Being patient The most important virtue and personality trait of a receptionist is to be patient and calm.
Highly agreeable employees may also achieve high performance as others if their leadership skill is more enhanced in the form of persistence, attentiveness with high standards. For employers there is a need for them to hire as much as possible the best of the best employees in order for themto deliver quality services to their clientele.
Career Press, Related posts: By my count, well over twenty percent of the population has this Goal, a higher percentage than any other Goal, making it more popular than the others.
In such situationagreeable employees are more likely to work harmony with each other. The Nice Trap The nice trap?
Shepherd Hoodwin -- From Journey of Your Soul Outgoing, friendly, and natural lovers of humanity, people with a goal of Acceptance are some of the most approachable souls you will ever encounter.Agreeable people tend to be kinder and more accommodating in social situations, which you might think could add to their success in life.
Often, the effects of personality depend on the situation. Can you think of some job situations in which agreeableness is an important virtue? And in. Answer to Often, the effects of personality depend on the situation.
Can you think of some job situations in which agreeableness are an important virtue? And in which it5/5(1). Whether you are hiring a receptionist or you have set out to become one, it helps to know some of the most important personality traits of a great receptionist.
10 Personality Traits of a Great Receptionist. Can you think of some job situation in which agreeableness is an important virtue? And in which it is harmful?
In situations like business crisis, when the board of directors is taking the lead to drive the company during hard time, agreeableness from all subordinates would be an important virtue because there would not be time to stop, argue. Feb 06, · Personality and Attitudes Personality and attitudes represent important micro, cognitively oriented variables in the study of organizational behavior.
Conscientiousness, emotional stability, agreeableness, extraversion, and openness to experience have been found to significantly relate to job performance, especially. InPodsakoff, MacKenzie, Moorman, and Fetter conducted an important study using the five dimensions of OCB: altruism, conscientiousness, sportsmanship, courtesy, and civic virtue.
These researchers developed a item scale by having 10 of their colleagues sort each of the 24 items into one of the five OCB dimensions or an "other.Download